Common Questions

1)When will I receive my order?

When selecting standard delivery, your orders will be delivered up to 3 working days from the date you placed your order. If you require your item sooner, request a Next Day Delivery one of our team will speak to you and your item will be delivered on the next working day.

2) What is the diameter of your pellets?

All of our pellets are 6mm, 100% natural virgin wood.

3) Do you deliver across the UK?

We do, although differing charges do apply depending on your postcode. Free delivery is offered for all postcodes in Midlands.

• -£10 surcharge

PE,PL,PO,PR,RG,RH,RM,S,SA,SG,SK,SL,SM,SN,SO,SP,SR,SS,ST,SY,TA,TF,TN,TS,TQ,TW,UB,WA,WD,WF,WN,WR,WS,WV,YO.

• -A £15 surcharge is added for deliveries in postcodes:E,EC,N,NW,SE,SW,W,WC.

We also deliver to Northern Ireland, although please call us on 02084324676 to receive a direct quote for shipping costs.

4) Are your pellets EnPlus certified?

Both our ECO Premium Wood Pellets and Sparklets Premium Wood Pellets have been EnplusA1 certified and BSL authorised.

5) Do I need a forklift?

It is always good to have a forklift handy as it makes the delivery much easier. Especially when customers request small lorries for the delivery. Unfortunately, the smaller the lorry the chances that it has a tail lift are less. 

Anything under 1000kg is absolutely fine to be delivered via forklift on 18t, 12t, and 7.5t lorries. Luckily, all the bagged pellets we sell at Premier Fuel are 975kg of pure wood pellets and the 15kg is the pallet weight. However, when customers order big bags which are 1150kg & 1200kg, we expect them to have a forklift. The reason is that, the hauliers we use, and the hauliers all over UK have the "Health and Safety Policy" where it clearly says that, drivers should not put anything heavier than 1 ton on a forklift. There were many unfortunate incidents which  resulted in drivers' injuries and even deaths.

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Thanks for choosing Premier Fuel